1. Statement of Intent
Youthstar (W) Ltd has very strict policies and procedures to protect your privacy and personal information. We will request you to submit personal information about yourself (e.g. name, address, email and telephone number) & your business for placing order with us or making any contact with us. Whenever you provide personal information, we undertake to treat that information in accordance with this policy.
2. Submitting Personal Information
We, Youthstar (W) Ltd, have legal obligations towards you in the way we deal with your provided information. In addition we have to collect the information fairly.
3. Use and Disclosure of Personal Information
We, Youthstar (W) Ltd, may use personal information to deal with inquiries, consultations and for
providing services literature
To register you on our website if you choose to do so.
To prevent and detect fraud or other illegal activity.
To administer any promotions you have chosen to participate in.
To our employees and agents to administer and/or deliver any accounts, products and services provided to you by us now and in the future.
To our consultants, agents and representatives to do these things on our behalf or to whom we transfer or may transfer our rights and duties under our agreement with you.
We do not sell personal information to any third parties. We generally do not share personal information with any third parties other than those mentioned above unless they agree to protect the privacy of personal information in the same manner we do or we are required by law to disclose the information.
We will only hold personal data on our systems for a strictly limited period of time. For the most part the time period will be set as a matter of internal policy and will be the minimum necessary for our use.
4. Access to your Personal Information
You have the right to request a copy of the personal information (as defined in the Data Protection Act 1998) that Youthstar ltd holds about you and to have any inaccuracies in that personal information corrected.
We may give information about you to regulators, law enforcement agencies or others as governed by applicable law or as directed by a court of law
5. Direct Marketing
From time to time we may wish to provide you with details of other services or literature about services available from Youthstar (w) ltd partners which may be of interest to you. We may also offer you the opportunity to participate in consultation processes.
Please be aware that our site may link to other websites, which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.
6. Users under age 18
If you are under 18 years of age, please make sure that you obtain your parent/guardian's permission beforehand whenever you provide personal information to Youthstar (W) ltd on its website or by other means.
A cookie is an element of data (text files) that a website can send to your browser, which may then store it on your system to identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Cookies allow us to keep track of the items in your shopping basket, and understand who has seen which pages and offers to determine how frequently particular pages are visited and to determine the most popular areas of our site. Therefore, this allows us to make our site more user friendly. We may use an external agent to analyze usage behavior on our behalf and may supplement the information that you provide to us with information we receive from third parties.
Security of Personal Information
We share the general concern over the safety and security of personal information on the Internet and have implemented procedures to promote the safety and security of information we collect online. We have implemented industry standard controls to try to ensure confidentiality; however, no data transmission over the Internet can be guaranteed to be 100% secure. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
7. Security Policy
We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and with the exception of that outlined in this policy, we promise never to share them with anyone outside of our website.
Our website is as secure as we can make it, with up-to-date security features. The website uses 128-bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar to indicate that the encryption is taking place.
Cookies are tiny text files stored on your computer when you visit certain web pages, which we use to keep track of what you have in your basket and remember you when you return to our website.
To utilise all the online shopping and personalised features of our website, your computer, tablet or mobile phone will need cookies enabling, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘Key’ so that once you’re signed in, is associated with this information.
We're giving you this information as part of our programme to both comply with legislation, and to ensure we're honest and transparent about your privacy when using our website. We know you'd expect nothing less from us – we will always endeavour to treat your information as if it were our own.
If you’d like to learn more about cookies in general and how to manage them, aboutcookies.org. If you’d like to opt out of cookies, please go to the Network Advertising Initiative website.
Please note that we’re not responsible for the content of external websites.
We treat your personal data in the same way we would want our own data treated – so we are absolutely committed to ensuring your details are kept confidential, and only used to provide you with outstanding customer service.
We promise never to sell your personal details to any company, and unless specifically authorised by you to do so, we will never pass your details to third-party companies for mailing or marketing purposes outside of our website.
When you make a purchase from us we need to collect some personal information from you. Your information is held on secure servers and we fully complies with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.
What We Collect
Title, first name and surname
Contact information including telephone number and email address
Geographical information – your address and postcode and IP address
Information about your online purchases from us (for example, what you have bought, when and where you bought it and how you paid for it)
Information about your online browsing behaviour and information about when you click on one of our adverts
Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
If You Contact Us
When you contact us, or we contact you or you take part in promotions, we may collect:
Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media
Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
Your feedback and contributions to customer surveys and questionnaires
How We Use Your Data
We require this data to understand your needs and provide you with an excellent service, but also:
Placing, processing and dispatching your order(s)
Internal record keeping
Analysing demographic and geographical location data via Google Analytics using cookies
Providing you with website sharing services and social network connectors
We may use the information to improve our products and services
We may periodically send promotional emails about new products & special offers
From time to time, we may also use your information to contact you for market research purposes
We may use information to manage and improve our day-to-day operations
Email Marketing Services
From time to time, we may email you with offers and updates on our products and services. These emails may be personalised to contain your name for promotional reasons. We use some third-party institutions to perform services on our behalf, including the handling, processing and fulfilment of your order. They receive only the information required to do this and all such institutions are under strict contractual obligations to keep your personal information secure and private.
Phishing Emails and Calls
Phishing is the process of gaining someone’s personal data illegitimately. This is often done by email and telephone, with the phisher claiming to be from an official or legitimate source.
Never share your personal information with someone claiming to be from us. If we need to legitimately contact you regarding your payment method or delivery (for example), we will ask you to call. If you believe someone is attempting to deceive you into passing your personal data over, please let us know as soon as possible.
If you would like to learn more about phishing, please see the Action Fraud website.
We try to ensure our mailings are relevant and contain offers that interest you, but should you no longer wish to hear from us, click the link at the bottom of one of our emails to update your account preferences. The process to unsubscribe your email may take up to five working days.